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Shaun Foster

317 Moss Ave

Port Orange, FL 32127

386.576.4137

This email address is being protected from spambots. You need JavaScript enabled to view it.

 skf.x10.mx

Objective

Seasoned and highly enthusiastic professional with over 10 years of combined IT and content creation experience, and over 15 years of combined professional experience seeking a position within an organization that offers a dynamic and progressive atmosphere...

Work Experience

Legal Community Advocate Group, Deltona, FL

Webmaster Volunteer

2012 - Present


Design, create, and modify websites. Analyze user needs to implement website content, graphics, performance, and capacity. May integrate websites with other computer applications. May convert written, graphic, audio, and video components to compatible web formats by using software designed to facilitate the creation of web multimedia content.

Accomplishments
 

·     Design, build, or maintain websites, using authoring or scripting languages, content creation tools, management tools, and digital media.

·     Perform or direct website updates.

·     Write, design, or edit webpage content, or direct others producing content.

·     Confer with management or development teams to prioritize needs, resolve conflicts, develop content criteria, or choose solutions.

·     Backup files from websites to local directories for instant recovery in case of problems.

·     Identify problems uncovered by testing or customer feedback, and correct problems or refer problems to appropriate personnel for correction.

·     Evaluate code to ensure that it is valid, is properly structured, meets industry standards and is compatible with browsers, devices, or operating systems.

·     Maintain understanding of current web technologies or programming practices through continuing education, reading, or participation in professional conferences, workshops, or groups.

·     Analyze user needs to determine technical requirements.

·     Develop or validate test routines and schedules to ensure that test cases mimic external interfaces and address all browser device types.

 

 

Teletech, Englewood, CO

Customer Service Representative

2011 - 2012


Interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints.

Accomplishments
 

·     Confer with customers by telephone to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.

·     Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.

·     Check to ensure that appropriate changes were made to resolve customers’ problems.

·     Determine charges for services requested, collect deposits or payments, or arrange for billing.

·     Refer unresolved customer grievances to designated departments for further investigation.

·     Review insurance policy terms to determine whether a particular loss is covered by insurance .

·     Resolve customers’ service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.

·     Compare disputed merchandise with original requisitions and information from invoices and prepare invoices for returned goods.

 

Cancer Dating & Social Network, New Smyrna Beach, FL

Webmaster

2009 - 2011


Manage web environment design, deployment, development and maintenance activities. Perform testing and quality assurance of websites and web applications.

Accomplishments
 

·     Backup or modify applications and related data to provide for disaster recovery.

·     Determine sources of web page or server problems, and take action to correct such problems.

·     Review or update web page content or links in a timely manner, using appropriate tools.

·     Monitor systems for intrusions or denial of service attacks, and report security breaches to appropriate personnel.

·     Implement website security measures, such as firewalls or message encryption.

·     Administer internet/intranet infrastructure, including components such as web, file transfer protocol (FTP), news and mail servers.

·     Collaborate with development teams to discuss, analyze, or resolve usability issues.

·     Test backup or recovery plans regularly and resolve any problems.

·     Monitor web developments through continuing education, reading, or participation in professional conferences, workshops, or groups.

·     Implement updates, upgrades, and patches in a timely manner to limit loss of service.

 

Masco Administrative Services, Daytona Beach, FL

Tier 1 Technical Support

2008 - 2009


Provide technical assistance to computer users. Answer questions or resolve computer problems for clients in person, or via telephone or electronically. May provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems.

Accomplishments
 

·     Oversee the daily performance of computer systems

·     Answer enquiries regarding computer software or hardwareoperation to resolve problems.

·     Enter commands and observe system functioning to verify correct operations and detect errors.

·     Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.

·     Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities.

·     Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.

·     Refer major hardware or software problems or defective products to vendors or technicians for service.

·     Develop training materials and procedures, or train users in the proper use of hardware or software.

·     Confer with staff, users, and management to establish requirements for new systems or modifications.

 

Daytona State College, Daytona Beach, FL

Computer Lab Technician

2008 - 2008


Support faculty and students to use computer software and hardware. Extend appropriate procedures, respond to queries and document resolution of repetitive issues. Present on software packages and applications and develops lab templates.

Accomplishments
 

·     Respond to queries and introduce students to use of computer and peripheral equipment.

·     Develop records of students involving in computerized instructional support.

·     Manage laboratory software, test materials and hardware to ensure security.

·     Handle lab equipment to clean keyboards, monitors and disk drives.

·     Watch lab occupants while entering and leaving lab to secure equipment.

·     Log equipment damage and malfunctions.

·     Capture statistical reporting information.

·     Offer access to reference manuals and other information to users.

·     Extend assistance towards computers and printers’ support.

·     Clean, review and handle equipment maintenance to assure its operational condition.

Education

Daytona State College  Daytona Beach, FL 

B.S. in Information Systems Technology, GPA: 4.0

2011 - Present

Academic Honors:
 

·     President's List - Spring 2011

·     President's List - Fall 2012 

 

Daytona State College  Daytona Beach, FL 

A.S. in Simulation & Robotics Technology, GPA: 3.5

2003 - 2008

Academic Awards:
 

·     Dean's List - Summer, Fall, Spring - 2006-2008 

 

Daytona State College  Daytona Beach, FL 

A.S. in Computer Engineering Technology, GPA: 3.5

2003 - 2008

Academic Awards:
 

·     Dean's List - Summer, Fall, Spring - 2006-2008 

 

Daytona State College  Daytona Beach, FL 

A.S. in Network Administration Technology, GPA: 3.5

2003 - 2008

Academic Awards:
 

·     Dean's List - Summer, Fall, Spring - 2006-2008 

 

Daytona State College  Daytona Beach, FL 

A.S. in Electronics Engineering Technology, GPA: 3.0

2003 - 2008

Academic Awards:
 

·     Dean's List - Summer, Fall, Spring - 2006-2008 

Skills

Outlook/Exchange Server
Wireshark
Windows/Linux/Unix/Mac OS
Citrix
Peoplesoft
VPN/VNC
HP/Dell/MFP Printing Software
Microsoft Office 2003 through 2010
Oracle E-Business Suite
Active Directory
Internet/Intranet Applications
Photoshop
SQL Server
Firewall Scripting
HTML/PHP/C++/Assembly/Joomla/Drupal
FTP/POP/SMTP/TCP/IP/Telnet/DNS/SNMP/NFS/UDP/Usenet
Help Desk/Tech. Support
Computer/Network Security
Computer Repair/Building
Web Design
AC/DC Circuits
Teamviewer

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